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Добавена February 23, 2021

Quality Assurance Specialist with German

  • Заетост

    Пълно работно време

  • Вид

    Постоянна

  • София, Област София-град

Описание

Description Sutherland is seeking an attentive and analytical person to join us as a Quality Assurance Specialist to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Quality Assurance Specialist with German in this role get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observation Requirements Our most successful candidates will have: - QA experience - minimum 1 year - Fluency in German - Ability to work in MS Office - Ability to work in a fast-paced environment - Ability to be pro-active in developing trust and professional rapport with employees and team members - Work as a team player - Strong analytical skills - Be able to interpret data, identify trends, and make suggestions for improvements - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Offer • Competitive salary • Attractive performance incentives • Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance • Team Building activities, Charity events and initiatives, and many other company events • Internal training following the leading global standards • Great office location • Rewards and recognition programs. The information provided by you is personal and will be protected. Only the shortlisted candidates will be contacted
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